Mill control room
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We create wellbeing


We understand the impact we have on the surrounding communities in which we operate, and we respect our local stakeholders. We are an active member of the local community and employ a significant number of people and actively promote well-being at work. We are transparent and strive to have an active dialogue with our various stakeholders. Our nine mills are involved in various kinds of local co-operation with schools, decision makers, the media, forest owners, politicians and authorities.

Responsible corporate culture 

At Metsä Tissue we are guided by our values – responsible profitability, reliability, cooperation and renewal, as well as our business strategy. Ethical principles are also reflected in our daily work. Metsä Tissue carried out an Ethics Barometer Survey in spring 2020. The survey aimed at providing an insight on how our employees perceive ethics in the workplace and at improving our understanding on compliance and ethics related risks. 

Metsä Tissue's Ethics index result was 83.6 (scale 0-100) which was in line with the Metsä Group overall results. Identified key development areas were related to leadership, equality and internal communication. Action plans were prepared by the end of the year 2020 and Metsä Tissue Management team follows up the implementation actions on a regular basis. The Ethics barometer survey will be conducted every second year and our 2030 target is to reach a full 100 per cent score.
We are committed to promoting equality regardless of age, gender, ethnicity, religion, sexual orientation or any other social or personal characteristics in our daily operations as well as in our recruitments and rewarding. As an example, our target is to increase the share of females in senior management and to secure equal pay between the genders.  

All Metsä Tissue employees go through an annual development discussion which includes a personal development plan. Internal job rotation is also one of the ways to promote personnel development. Within the last 12 months Metsä Tissue has implemented almost 60 internal job rotations. Additionally, Metsä Tissue employs annually approximately 200 summer workers.

In 2020 Metsä Tissue was awarded the highest Platinum rating in sustainability and Corporate Social Responsibility assessment by EcoVadis. This evaluation consists of four categories including labour and human rights and ethics. Metsä Tissue got an evaluation of 70/100 in labour and human rights category and 60/100 in ethics category. In addition to various strengths, EcoVadis identified also development areas, such as reporting related to labour and human rights, as well as ethics . Metsä Tissue will participate in EcoVadis evaluation annually in order to track and guide the development of its sustainability and corporate social responsibility.


Accident free working environment

The health and safety of our personnel is our number one priority, and we take systematic actions to promote occupational safety and welfare in all of our units. Our operations are guided by Metsä Group’s common safety principles, which everyone must uphold. We measure our industrial safety by the KPI TRIF (Total recordable incident frequency). In 2020 our safety performance improved significantly and the TRIF was 7.7. (17.7/2019). Our 2030 target is to have zero accidents.

Zero accident culture is actively promoted at all our nine mills. Even minor accidents and near misses are reported and analyzed to prevent the future occurrence of any severe accidents. In development of our safety at work in 2020 we concentrated on unifying personal protective equipment (PPE) rules and risk assessment processes. The ‘Fair & Just’ safety management procedures were implemented in order to comply with occupational safety guidelines. Major investments continue to be made to improve health and safety and to prevent accidents.


Ensuring high-quality product safety

Metsä Tissue’s hygiene and product safety management covers the entire supply chain, from product development to production and distribution. Our tissue paper and greaseproof paper products are biodegradable and easy to dispose of. They can be composted, recycled or burned for energy after usage. 
All Metsä Tissue’s products are manufactured according to Good Manufacturing Practice (GMP). Paper is typically made in highly automated and closed mechanical process. We have implemented extensions to our basic quality management system, such as instructions for workers on personal hygiene, prohibiting eating and smoking on production areas, pest control and product safety training for personnel, to name a few. In addition to the approval of safe raw materials, the finished tissue paper products are tested to ensure their safety. 

OK Compost Home and OK Compost Industrial certificates were granted for greaseproof papers in 2020. Regarding household papers, it is foreseen that they will come into short-term contact with food when used for wiping in the kitchen. Our products are safe for such use. 

We adhere to the recommendations of the German Federal Institute for Risk Assessment (BfR) for the selection of raw materials for tissue products that come into contact with food and for product testing. We test our products according to BfR Guidelines for evaluating sanitary papers. Therefore we fulfil the requirements set for sanitary papers and the EU requirement that papers which come into contact with food shall not release any substances that are harmful to human health, or that alter the sensory characteristics of foodstuffs. As a summary, the measures we take to ensure this involve verifying the acceptability of raw materials from suppliers, process hygiene, and regular product testing. 

The packaging of tissue papers and greaseproof papers ensures the safety and hygiene of our products by protecting them during the transport and delivery. All our packaging, both plastic packaging and roll cores, are fully recyclable, and they do not transfer harmful substances to the product. We buy packaging material from responsible suppliers with strict criteria. All our mills that manufacture food contact materials are certified with either an ISO 22000 or BRC food safety management system, or have similar system in place. 

Our products carry numerous labels, which make it easier for consumers to choose safe and sustainable products; e.g. ecolabels such as Nordic ecolabel and EU ecolabel,  asthma and allergy labels and labels for suitability for food contact, e.g. 'glass and fork'. 



Everybody deserves good hygiene

Metsä Tissue's mission is to make the everyday cleaner. We produce hygiene solutions that improve the everyday life of millions of people daily by providing high-quality, trustworthy hygiene papers to homes as well as schools, offices, health care, industry, hotels and restaurants across Europe. In the recent times, hygiene has become more important than ever. Careful handwashing and drying with paper helps to prevent infections from spreading and careful hygiene at home and workplaces promotes both health and safety. 

Good hand hygiene includes washing and drying your hands. Metsä Tissue's hand towels are a hygienic and responsible choice for hand hygiene. The products are manufactured in line with strict quality requirements and in an environmentally sound manner. Good hand hygiene prevents viruses and bacteria from spreading. Most infections spread through hand contact, for example when we shake hands with someone or touch door handles or other objects. Ensuring good hand hygiene means caring about your own and others’ health and well-being.  Read more how Metsä Tissue’s Katrin brand takes care of good hand hygiene